Following the diversified needs of a changing environment, domestically and internationally, as well as the public service needs of the population, it is only fitting that the government keep abreast of the times. Therefore, on January 9 the Executive Yuan promulgated the Government Services Transformation Program. By focusing on a foundation of effectiveness, quality, and innovation, additionally, incorporating a core spirit of “fairness,” “participation & cooperation,” and “openness & transparency” into the Program. The government agencies are guided to strengthen their inter-agency assistance and cooperation, to eliminate the gap in urban-rural government services and to create a more open government.

    In order to gain a deeper understanding of the implementation of public services by subordinate agencies, the Ministry of Finance will conduct performance reviews from time to time through non-scheduled spot checks and telephone courtesy tests. The assessed agencies shall be informed of their assessment results and urged to immediately address performance review issues and improve service quality.