Keelung Customs (KLC) stated that to protect taxpayers' rights, taxpayer ombudsmen (the ombudsmen) are deployed in accordance with the law at every clearance division; their job is to proactively deal with matters related to taxpayer rights protection. Taxpayers are welcome to make good use of the ombudsmen to protect their own rights. KLC has deployed one chief ombudsman and eleven ombudsmen. In Warehouse Division, KLC, a new section called Maritime Express Section was established, so a new, professional ombudsman has been appointed in the section starting June, 2026. KLC ensures that taxpayers can find a professional ombudsman with area of expertise that corresponds to problems they could face in every phase of customs clearance.

KLC further explained that the ombudsmen are usually senior customs officers with expertise in customs affairs, accounting, or law so that they are able to promptly assist taxpayers with the communication and coordination of tax disputes, accept appeals or petitions of infringement of rights and interests, and provide consultation services for administrative remedy. Besides, taxpayers who have problems about cargo clearance, tariff classification, Customs value, or passenger clearance, etc. are also welcome to apply for assistance. The ombudsmen will take a neutral stance to properly protect taxpayers' rights.

KLC provides several ways for taxpayers to apply for ombudsmen's services, including hard copy, verbal application, and online application via CPT Single Window. For other information, including how to make online application, please visit Customs Administration's website at https://web.customs.gov.tw/en/ (route: Home/ Information Center/ Promotion Activities/ Taxpayer Rights Protection).