The Customs Administration announces that the amendment of Article 7 and Article 9 of the “Regulations Governing Customs Measures in Protecting the Rights and Interests of Trademark” was promulgated on September 15 , 2021 for the purpose of relaxing the regulation that trademark owners have to identify the items in question on-site. The amendment provides trademark owners the alternative to conduct identification of trademark infringement cases on the e-platform authorized by Customs. 
The Customs Administration explains that for the improvement of Customs service quality, the trademark owners will receive the photos for identification, apply for extending the due date of submitting evidence of infringement or non-infringement, and upload  such evidence on the e-platform authorized by Customs. Equally, the importers/exporters will receive the photos, apply for extending the due date for submitting documents of non-infringement and upload them on the e-platform as well.  It is foreseeable that the new measures will benefit both trademark owners and importers/exporters by saving money, time, and manpower.
The Customs Administration further announces that the e-platform is now online for operation (website: https://portal.sw.nat.gov.tw/PPL/index). The trademark owners and importers/exporters can log onto the e-platform by using the password provided by Customs and start the procedure of identifying trademark infringement cases online. For any technical problem arising from operating the e-platform, please feel free to dial our toll-free number 0800-299-889 during office hours or dial 02-2550-5500 ext. 2301 during the night and holidays.
The Customs Administration states that Customs will continue reviewing Customs laws, regulations, and relevant procedures. We will spare no effort to refine current border measures so as to improve the quality of public service and enhance the efficiency of administrative management.

Phone: (02)2550-5500 ext. 2960